Storage Harlington Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Harlington provides removals, storage, packing and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Storage Harlington, the provider of removals, storage and related services.
Customer means the person, firm or organisation that requests or uses the services of the Company.
Services means any removals, storage, packing, loading, unloading, transportation, or associated services provided by the Company.
Goods means any items, furniture, personal effects, or other property which are the subject of the Services.
Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides domestic and commercial removals, storage, packing, and associated services within its designated service area and, by prior agreement, to other locations within the United Kingdom.
The specific Services to be provided will be confirmed in writing in a quotation or booking confirmation. Any additional services requested after the booking is confirmed may be subject to further charges.
3. Quotations and Pricing
All quotations are based on the information supplied by the Customer at the time of enquiry, including but not limited to property access, volume and nature of Goods, distance, and any special requirements.
Unless stated otherwise, quotations are exclusive of congestion charges, tolls, parking charges, storage fees, packing materials, and additional labour, all of which may be charged separately where applicable.
The Company reserves the right to amend a quotation or apply additional charges if:
Information provided by the Customer is inaccurate or incomplete.
Access to the property is significantly different from that described, including but not limited to stairs, long walks, restricted parking or access times.
The volume, nature, or weight of Goods exceeds the estimate originally supplied.
Services are required outside standard working hours, where this has not been previously agreed.
4. Booking Process
A booking is considered provisional until confirmed in writing by the Company. The Customer may be required to provide full name, address, service addresses, details of the Goods, preferred dates and times, and any access or parking restrictions.
The Company may require a deposit to secure the booking. Details of any deposit required will be communicated at the time of booking. The Contract shall be formed when the Company confirms acceptance of the booking, which may be by written confirmation or the issue of an invoice.
The Customer is responsible for ensuring that all details in the booking confirmation are accurate. Any discrepancies should be notified to the Company as soon as possible.
5. Payments and Charges
Payment terms will be advised in the quotation or booking confirmation. Unless otherwise agreed in writing:
For removals and associated services, payment is typically due in advance of or on the day of the move.
For storage services, charges are usually invoiced in advance for the agreed storage period.
The Company may require full or partial payment prior to commencement of the Services. Where payment is not received by the due date, the Company reserves the right to:
Withhold or suspend Services until payment is received.
Charge interest on overdue sums at the statutory rate applicable under UK law from the due date until the date of payment.
Retain a lien over any Goods in its possession until all outstanding sums are paid in full, including any accrued storage and administration fees.
All charges are stated in pounds sterling and are subject to any applicable taxes or levies required by law.
6. Cancellations and Postponements
The Customer may cancel or postpone the Services by giving notice to the Company as soon as reasonably possible.
The Company may apply cancellation or postponement charges, which will be communicated to the Customer at the time of booking and may depend on how much notice is given before the scheduled service date. As a general guideline and unless otherwise agreed:
If cancellation or postponement occurs with more than seven days notice prior to the agreed date, any deposit may be refundable or transferable at the Companys discretion.
If cancellation or postponement occurs within seven days of the agreed date, part or all of the quoted amount may be chargeable.
If cancellation or postponement occurs within 24 hours of the agreed date, the full quoted amount may be payable.
The Company reserves the right to cancel or postpone Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will seek to offer an alternative date or a refund for any Services not provided, as appropriate.
7. Customer Responsibilities
The Customer is responsible for:
Ensuring that adequate and legal parking is available at all relevant addresses and for obtaining any necessary permits in advance.
Providing accurate information regarding access, property layout, and any restrictions that may affect the Services.
Ensuring that all Goods are properly packed, labelled, and ready for removal unless the Company has agreed to provide packing services.
Removing and securing valuable, fragile, or delicate items, including but not limited to jewellery, cash, important documents, and personal devices, unless specifically agreed in writing that the Company will carry such items.
Being present or arranging for an authorised representative to be present at the collection and delivery addresses to oversee the Services and sign any relevant documentation.
The Company shall not be liable for any delay or additional costs arising from the Customers failure to meet these responsibilities.
8. Items Not Accepted and Prohibited Goods
The Company will not carry or store any items that are illegal, dangerous, or unsuitable for transport or storage. This includes but is not limited to:
Explosives, firearms, ammunition, or weapons.
Flammable, corrosive, toxic, or hazardous materials, including gas cylinders, paints, solvents, and chemicals.
Perishable items, live animals, or plants.
Waste materials, including household refuse, construction debris, or fly-tipped items.
The Customer must not pack or request the Company to handle such items. If any prohibited Goods are discovered, the Company may refuse to transport or store them, may arrange for their safe disposal at the Customers cost, and may report any illegal items to the relevant authorities.
9. Waste Regulations and Environmental Compliance
The Company operates in compliance with relevant UK waste and environmental regulations. The Company is a removals and storage provider and is not a general waste carrier or disposal service unless specifically agreed and properly authorised.
Where the Company agrees to remove unwanted items, these will be handled in line with applicable regulations and may involve additional charges for disposal, recycling, or transfer to authorised facilities.
The Customer must not request the Company to dispose of controlled waste unlawfully or to leave items in locations that would amount to fly-tipping or illegal dumping.
The Customer remains responsible for any waste or items left on the premises that are not agreed to be removed by the Company. Any costs, penalties, or legal consequences arising from the Customers breach of waste regulations may be charged to the Customer.
10. Storage Terms
Where storage services are provided, the following additional terms apply.
Storage charges are usually payable in advance at the intervals specified by the Company. Failure to pay storage charges when due may result in the Company exercising a lien over the Goods and ultimately disposing of them to recover outstanding charges, subject to applicable law.
The Customer must not store items that are prohibited, hazardous, or illegal. The Company may inspect stored Goods where there is reasonable cause to suspect a breach of this requirement.
Access to stored Goods may be by appointment only and may be subject to reasonable notice and charges for handling, retrieval, and re-storage.
11. Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is limited as set out in this section.
The Company shall not be liable for loss or damage to Goods or property arising from:
Inherent defects, flaws, or natural deterioration of the Goods.
Poor or inadequate packing by the Customer or a third party not acting on behalf of the Company.
Wear and tear, minor scratches, or cosmetic damage that is reasonable in the context of removals and handling.
Events beyond the Companys reasonable control, including but not limited to acts of nature, traffic delays, accidents caused by third parties, or civil disturbances.
Where the Company is found liable for loss or damage to Goods, its liability may be limited to a fair and reasonable amount, taking into account the age, condition, and value of the items, and subject to any applicable insurance arrangements. The Customer is encouraged to obtain suitable insurance cover for Goods being moved or stored.
The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the Services.
Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, or for any other liability which cannot be excluded under UK law.
12. Claims and Complaints
Any visible loss or damage should be reported to the Company as soon as reasonably practicable, ideally on the day the Services are performed. The Customer should provide a clear description of the issue and, where possible, supporting evidence such as photographs.
Complaints should be raised within a reasonable time after the event giving rise to the complaint. The Company will investigate and aim to respond promptly. Failure to notify the Company within a reasonable period may affect the ability to assess or resolve the claim.
13. Access, Health and Safety
The Company reserves the right to refuse to provide Services where, in its reasonable opinion, access is unsafe or conditions at the property present an unacceptable health and safety risk to staff or others.
The Customer agrees to ensure that walkways, staircases, and access routes are clear and safe for use, and to advise the Company of any known risks, such as loose flooring, structural issues, or hazards.
14. Data Protection and Privacy
The Company may collect and process personal information necessary for the performance of the Contract, including contact details, addresses, and billing information.
Personal data will be handled in accordance with applicable UK data protection legislation. The Company will use such data only for legitimate business purposes, including providing Services, managing accounts, and complying with legal obligations.
15. Termination
Either party may terminate the Contract if the other party commits a material breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable period after receiving written notice.
Upon termination, the Customer shall immediately pay all sums due to the Company for Services provided up to the date of termination and for any unavoidable costs reasonably incurred as a result of the termination.
16. Variations to Terms
The Company may update or vary these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract. Any material changes affecting ongoing storage arrangements will be communicated to the Customer with reasonable notice where required by law.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
18. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
19. Entire Agreement
These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous understandings, statements, or agreements, whether oral or written.
