Harlington Storage Terms and Conditions

These Terms and Conditions set out the basis on which Harlington Storage provides storage services to customers in the United Kingdom. By making a booking, signing a storage agreement, or placing goods into a unit, the customer agrees to comply with these terms. Please read them carefully, as they explain the booking process, payment obligations, cancellation rights, liability limits, waste rules, and the legal framework governing the storage service.

Throughout these terms, references to “we”, “us” and “our” mean Harlington Storage, and references to “you” and “your” mean the customer, hirer, account holder, or any person authorised by the customer to act on their behalf. These terms apply to all short-term and long-term self storage arrangements, unit rentals, and associated services unless we agree otherwise in writing.

When you use our storage service, you acknowledge that your goods remain in your control and ownership at all times, subject to any rights we may have under these terms for unpaid charges, access restrictions, or enforcement where necessary. We operate on the principle that safe, lawful, and orderly storage depends on accurate information, timely payments, and compliance with relevant regulations.

Booking Process
A booking may be made by completing our reservation process and providing all requested information, including your name, address, contact details, identification, and the approximate nature of the items to be stored. We may request further details where necessary to assess suitability, security requirements, or legal compliance. A reservation does not guarantee a unit until it is confirmed by us and, where applicable, the initial payment has been received.

Before the start date, you must ensure that all information provided is accurate and complete. If any details change, you must notify us promptly. We reserve the right to refuse or cancel a booking where we reasonably believe the proposed storage may be unlawful, unsafe, unsuitable, or inconsistent with these conditions. A storage agreement is formed only when both parties have accepted the terms and the unit has been allocated, either in person or electronically.

You are responsible for checking the size, type, and accessibility of the storage unit before committing to the agreement. If a unit appears unsuitable, you should raise this before moving goods in. Once items have been deposited, you are deemed to have accepted the unit’s condition and suitability, except where a defect was hidden and notified to us within a reasonable time after discovery.

Payments, Charges and Late Fees
All charges are payable in advance unless we agree otherwise. Fees may include the storage rent, administration charges, deposit, insurance-related charges where applicable, and any costs arising from additional services. Prices may be reviewed from time to time, and any change will be notified in accordance with the agreement. Unless stated otherwise, all amounts are inclusive or exclusive of VAT according to the applicable tax rules.

Payment must be made by the agreed method on or before the due date. If payment is not received on time, we may apply late payment charges, suspend access to the unit, and take further action to recover the debt. Where an account remains overdue, we may exercise our rights under the agreement, including lien rights over the goods, subject always to applicable law and any required notices.

We may also recover reasonable costs incurred as a result of non-payment, including administration expenses, debt recovery costs, storage of abandoned items, disposal fees, and legal costs where permitted. If any payment is returned, reversed, or disputed without valid reason, you remain responsible for settling the outstanding balance and any associated charges.

Cancellations and Termination
You may cancel a booking before the agreed start date by giving notice in accordance with the booking terms. Any deposit or prepayment may be refundable, partly refundable, or non-refundable depending on the stage of the booking, the notice given, and whether the unit has been held exclusively for you. Where a refund is due, it will usually be processed using the original payment method within a reasonable time.

After storage has commenced, either party may terminate the agreement by giving the required notice. You must clear the unit, remove all items, and return any keys, access cards, or security devices by the end of the notice period. If goods remain in the unit after termination, we may treat them in accordance with the agreement and applicable law, including storage charges for the continued occupation of space.

We may terminate immediately, or on shorter notice where permitted, if you breach these terms, provide false information, use the unit unlawfully, fail to pay charges, or create a health, safety, or security risk. Termination does not remove your obligation to pay sums due up to the termination date, nor does it affect any rights we may have in relation to unpaid amounts or breach-related losses.

Access, Use of the Unit, and Customer Responsibilities
You may only use the storage unit for lawful storage of goods and not as living accommodation, a place of business open to the public, or any activity that is dangerous, offensive, or disruptive. You must not sub-let the unit, assign your rights without permission, or allow any unauthorised person to access the premises. You are responsible for keeping your access details secure and for all activity carried out using them.

You must ensure the unit remains clean, tidy, and secure. Goods should be stored so they do not damage the unit, neighbouring units, or the premises. You must not overload shelving or stack items unsafely. If you use your own packaging, containers, or covers, these must be suitable for the items stored. Any special storage needs, such as temperature sensitivity or fragile goods, must be disclosed before storage begins so we can assess whether the arrangement is appropriate.

We may impose reasonable rules on access times, vehicle movement, loading, parking, and the use of equipment on site. These rules are designed to protect people, property, and operations. Failure to follow them may lead to access restrictions, additional charges, or termination of the agreement. You must comply with all lawful instructions given by our staff or authorised representatives.

Prohibited and Restricted Goods
You must not store goods that are illegal, stolen, hazardous, explosive, flammable, corrosive, toxic, radioactive, or otherwise dangerous. Prohibited items also include firearms, ammunition, drugs, perishable food, live animals, plant material liable to spread disease, and any item that could attract pests or create odours. We may refuse access, require removal, or dispose of prohibited items where necessary to protect safety and comply with law.

You must also not store items that require a licence, permit, or special conditions unless you have supplied evidence that lawful storage is permitted and we have agreed in writing. If you are unsure whether an item is allowed, you must ask before placing it in the unit. We may inspect goods if we reasonably suspect a breach of these terms or if inspection is required by law, insurance, or security arrangements.

Any breach of the prohibited goods rules may result in immediate termination, reporting to the relevant authorities, and recovery of all resulting costs, including cleaning, decontamination, repair, or disposal. We may take urgent steps without notice where required to prevent injury, fire, contamination, or other serious harm.

Liability and Insurance
We will exercise reasonable care in providing the storage service, but our responsibility is limited to the extent permitted by law. We are not liable for loss or damage to goods caused by factors outside our reasonable control, including fire, flood, theft, infestation, mould, deterioration, acts of third parties, natural events, or the customer’s own acts or omissions. You remain responsible for ensuring that goods are suitable for storage and adequately protected.

You should maintain appropriate insurance for the full replacement value of your goods. Unless we expressly state otherwise, any insurance arranged by us is subject to separate policy terms, exclusions, and claim conditions. It is your responsibility to check that the cover is sufficient and to notify the insurer of any high-value or unusual items. We do not provide valuation advice and do not guarantee that any item is insurable.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where we are found liable for loss or damage that is not excluded, our liability will generally be limited to the lower of the proven direct loss and any applicable cap stated in the storage agreement, unless a higher amount is required by law.

Waste Regulations, Clearance, and Disposal
You must not leave waste, packaging, unwanted items, or hazardous residues in the unit or on the premises unless specifically agreed. All rubbish created by moving in or out must be removed by you and disposed of lawfully. Any materials that may be classified as controlled waste, electrical waste, sharp materials, chemicals, oils, batteries, or similar items must be handled in accordance with applicable waste regulations.

If you abandon goods, fail to collect them, or leave waste behind after termination, we may arrange clearance, storage, recycling, or disposal at your cost. We are entitled to recover reasonable administrative and contractor fees incurred in doing so. Where an item is considered waste, hazardous, or unsuitable for ordinary storage, we may take immediate action to isolate or remove it without waiting for your approval, where this is necessary for safety or legal compliance.

You must not use the storage unit to dispose of household waste, trade waste, or materials requiring specialist treatment unless we have expressly agreed to it in writing and you have provided any required documentation. All waste handling must comply with the relevant UK waste laws and any applicable environmental obligations. If we incur liability because you failed to comply, you must reimburse us in full for the resulting losses, penalties, and costs.

Security, Inspections, and Emergencies
We may operate security measures such as CCTV, alarms, locks, access controls, and periodic site checks. These measures are intended to support, but do not guarantee, the safety of stored goods. You must use suitable locks and keep your unit secured at all times. If we identify an emergency, suspected breach, leak, fire risk, pest issue, or other urgent matter, we may enter the unit, move goods, or take protective steps without prior notice if reasonably necessary.

Where entry is required for repairs, maintenance, legal compliance, or to prevent damage to the site or other customers, we will try to give notice where practicable. However, access may be limited or delayed if circumstances require immediate action. Any goods moved by us for safety reasons will remain subject to the agreement and charges may continue to apply while the goods are stored elsewhere within our control.

You acknowledge that security systems reduce risk but do not eliminate it. You should therefore avoid storing items of exceptional sentimental value or items that cannot easily be replaced unless you accept the risks involved and have appropriate insurance cover. We are not responsible for indirect losses such as loss of profit, loss of business, or loss of opportunity.

Data, Notices, and General Provisions
We may process personal data in connection with the administration of your storage agreement, including identity verification, account management, payments, legal compliance, debt recovery, and security. Any data handling will be carried out in line with applicable UK data protection law. You must keep your details up to date and ensure that any notices sent to your last known address, email, or other agreed contact method are received by you.

If we send a notice under these terms, it will be treated as received in accordance with the usual rules of service unless proven otherwise. Any failure to enforce a right immediately does not mean that right is waived. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. We may assign or transfer our rights and obligations where this does not materially reduce your rights under the agreement.

These terms are intended to operate fairly and reasonably in the context of self storage. They may be updated from time to time, but changes will not affect a booking already accepted unless required by law or agreed by both parties. The version in force on the date of your agreement will govern that storage period, subject to any mandatory legal changes.

Governing Law
These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any dispute arises, the parties should first try to resolve it promptly and in good faith before beginning formal proceedings.

Summary of Key Commitments
By using Harlington Storage, you agree to book honestly, pay on time, store only permitted items, remove waste properly, and maintain suitable insurance. In return, we will provide access to a secure storage service subject to these terms, reasonable operational rules, and the limits of liability allowed by law.